Sunny Point Resort Policies – Ensuring a Peaceful Retreat for All
Cancellation Policy:
– Cancellations within 30 days of arrival: Full deposit retained
– Cancellations beyond 30 days: 50% of deposit retained.
Please consider reservations firm when booked.*
Noise & Conduct:
– Disruptive behavior (loud parties, amplified music, fireworks, jet skis, barking dogs, or overcrowding) is strictly prohibited.
– Alcohol is not permitted at the beach, Rec-Centre, docks, or in any watercraft.
Fire Safety:
– Absolutely no campfires and smoking are permitted.
– Each cottage/inn suite has smoke alarms, fire extinguishers, and (where applicable) heat sensors.
– Wood stoves are available in cottages and select suites (max 2-3 logs; ask for instructions).
*Note: Fireplaces in Blue Heron, Georgian, and Junior Suites are decorative only.*
Pet Policy:
– Up to 2 well-behaved dogs (excluding “dangerous” breeds per our insurer) are welcome in cottages only—not the Inn or Grand Muskokan.
– Immediate cleanup of all pet waste is required
– Owners are responsible for any damage caused by pets
Occupancy & Guest Policies:
– Rates cover **maximum occupancies** (all ages count). Exceeding limits incurs fees ($50/day) and requires advance approval.
– Day guests are limited (e.g., 2 non-sleeping guests for a 6-person cottage; $20/day fee). No trailers/tents allowed.
– No parties or large gatherings allowed.
Check-In & Check-Out Procedures:
Check-In (4:00 PM):
– Contactless Arrival: Your cottage will be unlocked upon arrival. Simply walk in—no need to stop at the office!
– Key Location: Your key will be waiting on the entryway table. Please take it with you during your stay.
Check-Out (11:00 AM):
– Key Return: Place the key back on the entryway table and ensure the door is left unlocked.
– Late Check-Out: Available for a fee with 24-hour advance notice (subject to availability; fees vary by unit size).
Quiet Hours:
– 10:00 PM – 8:00 AM daily to maintain our peaceful atmosphere (Please keep voices, music, and pet noise minimal during these hours)
BBQ & Stove Safety:
– Gas BBQs must be attended at all times when in use
– Never move BBQs from their designated locations
– Turn propane tanks completely off after each use
– Adherence to times is critical for our small team. Off-season late checkouts may be available (fees apply: $80–$150).
Accessibility Note:
– Our 84-acre property features natural Canadian Shield terrain with steps throughout. Guests with mobility concerns should review this carefully.
Cleanliness & Turnover:
– We take pride in spotless units and rely on guests to leave them tidy (not cleaned) with no belongings/trash left behind.
Guest Responsibility:
– Please report any existing damage upon arrival. Unreported issues may be considered guest-caused.
Damage:
– Minor incidents (broken glass, stains, etc.) should be reported immediately. A small fee may apply for repairs.
– Significant damage charges will reflect repair/replacement costs.
Security Deposit:
– A refundable hold ($15000, depending on unit size) is required at booking. Deposits are released within 7 days post-check-out, pending inspection.
– Intentional damage or policy violations (e.g., smoking indoors, pet accidents) forfeit the full deposit.
Our Philosophy:
– As a family-run labor of love, we reinvest profits into continual improvements. While we don’t offer 24/7 service, our team (Jake, Jalen, Mirella, Charles, and Malcolm) works diligently to make your stay memorable. The 437-362-8389 line is staffed 9 AM–9 PM for urgent needs.
If this aligns with your expectations, we’re thrilled to host you! For cancellations or questions, contact us promptly. Welcome to your ideal Muskoka escape!